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Learner Support – Terms and Conditions
Last Updated: 24th July 2025
Welcome to Learner Support. These Terms and Conditions outline the rules and guidelines for using our website and services. By accessing or using our platform, you are agreeing to comply with and be bound by these terms. If you do not agree with any part of the terms, we kindly ask that you refrain from using the website.
1. Acceptance of Terms
By using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not accept them, you must discontinue your use of the site and its services.
2. Updates to Terms
We may update these Terms and Conditions from time to time. It is your responsibility to review them periodically. Continued use of the website after changes have been published constitutes your acceptance of the updated terms.
3. Creating an Account
Certain features of our website may require you to create an account. By doing so, you agree to:
- Provide accurate, current, and complete information.
- Keep your login credentials confidential.
- Notify us promptly if you suspect any unauthorised use of your account.
We reserve the right to suspend or terminate accounts where misuse is suspected.
4. User-Generated Content
If you upload or share any content (such as text, images, or videos) via our platform, you grant us a non-exclusive, royalty-free licence to use, reproduce, and share such content as necessary to provide our services. You also confirm that you have the right to use and share such content and that it does not violate any laws or the rights of others.
5. Prohibited Conduct
You agree not to engage in any of the following activities:
- Violating any applicable laws or regulations.
- Misusing the website or its content.
- Introducing viruses, malware, or other harmful code.
- Impersonating another person or entity.
- Attempting to interfere with the website’s security or functionality.
Breaches of this policy may result in the suspension or termination of your access, and, if necessary, legal action may be taken.
6. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
7. Payments, Refunds & Cancellations
When purchasing a product or service from us:
- Full payment is required before access is granted.
- Refunds are handled in accordance with our refund policy, which aligns with UK consumer protection regulations.
- Subscriptions can be cancelled as outlined in the specific terms provided at the time of purchase.
8. Suspension or Termination of Access
We reserve the right to suspend or permanently remove access to our services if:
- You violate these Terms and Conditions.
- Your activity presents a legal or security risk.
- We reserve the right to withdraw or modify our services.
9. Intellectual Property
All content on this website, including logos, text, images, software, and design elements, is the property of Learner Support or its licensors. You may not reproduce, distribute, or modify any part of the site without prior written consent.
10. Limitation of Liability
While we strive to provide a reliable and high-quality service, we cannot guarantee uninterrupted access to the website. We are not liable for:
- Losses resulting from events beyond our control.
- Damages exceeding the amount you paid for any specific service, where applicable.
11. Your Legal Rights (UK/EU Customers)
If you are based in the UK or EU, your statutory consumer rights include:
- A 14-day cooling-off period for qualifying digital purchases.
- The right to request refunds or replacements for faulty digital goods.
- Protection from unfair terms and trading practices.
These Terms and Conditions do not affect your statutory rights.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England and Wales.
13. Contact Information
If you have any questions or concerns about these terms, we encourage you to get in touch with us:
Email: info@learner.support
By continuing to use Learner Support, you confirm your acceptance of these Terms and our Privacy Policy.
Thank you for choosing Learner Support. We appreciate your trust and look forward to supporting you on your driving journey.